Carbon Offroad - RS9 9000lb Winch

Carbon Offroad – Warranty Policy

Effective Date: February 2026

How to Make a Warranty Claim

If you experience an issue with your product, contact our support team at warranty@carbonoffroadusa.com with your proof of purchase and photos or video of the fault. Our team will attempt to diagnose the issue remotely. If inspection is required, we'll provide return instructions. Do not ship goods without approval.

Shipping Costs for Warranty

Returning to Carbon: You are responsible for freight costs to return the product for inspection.

Returning to You: If your claim is approved, we cover return shipping. If rejected due to misuse, wear and tear, or no fault found, you are responsible for return shipping costs.

Premium Carbon Winch Warranty (Purchased after January 2025)

• Limited Lifetime Mechanical Warranty: Covers gearbox, clutch, planetary gears, driveshaft, brake, and drum.
• 5-Year Electrical Warranty: Covers motor, solenoid, and wireless receiver.
• 5-Year Water Ingress Protection: Covers motor and gearbox against water failure. Does not cover remotes, which are splash-resistant but not waterproof.

Carbon Winch Warranty: 4x4 and Truck Winches (Purchased before January 2025)

• Limited Lifetime Mechanical Warranty: Covers gearbox, clutch, planetary gears, driveshaft, brake, and drum.
• 5-Year Electrical Warranty: Covers motor, solenoid, and wireless receiver.
• 5-Year Water Ingress Protection: Covers motor and gearbox against water failure.

Carbon Winch Warranty: ATV and Utility Winches (Purchased before January 2025)

• 1-Year Mechanical Warranty: Covers gearbox, clutch, planetary gears, driveshaft, brake, and drum.
• 1-Year Electrical Warranty: Covers motor, solenoid, and wireless receiver.
• No Water Ingress Coverage: Due to design specifications, these models do not carry water ingress protection.

Recovery Gear Warranty

Kinetic Recovery Ropes, Soft Shackles, Winch Lines, and Static Straps are warranted free from defects in materials and workmanship for one year from purchase. This warranty applies to the original purchaser only and is non-transferable.

What Is Not Covered

Warranty does not cover misuse or abuse, normal wear and tear, negligent maintenance, commercial use, unauthorized alterations, removal and re-installation labor, synthetic rope (unless defective on arrival), finish or paint damage, overloading, accidents, failure to install the isolator switch, rubber and urethane seals, normal brush wear, or warranty transfer.

Warranty Void If

Warranty is void if the winch is used commercially or for hoisting, operated without recommended battery size, incorrectly installed or wired, damaged by accident or misuse, or does not have the supplied isolator switch or approved failsafe switch installed.

Legal Rights

This warranty gives you specific legal rights that may vary by state. Some states do not allow limitations on implied warranty duration or exclusion of incidental damages. This warranty is provided by KPD Industries Pty Ltd, trading as Carbon Offroad, in compliance with US federal law.