Shipping policy

Effective Date: May 2026

Our priority is getting your gear to you as efficiently and securely as possible. This Shipping Policy explains our shipping rates, dispatch times, delivery requirements, tracking procedures, and optional Carbon Offroad Shipping Protection.

1. SHIPPING COSTS & DISPATCH

  • Shipping Rates: All shipping costs are calculated live at checkout based on the weight, dimensions, and destination of your order via UPS or FedEx.
  • Dispatch Time: Orders for in-stock items are typically dispatched within one business day.
  • Delivery Timeframe: Once dispatched, most domestic orders arrive within approximately 5 business days. Delivery times may vary depending on your location, carrier capacity, weather conditions, and peak seasonal periods.

2. DELIVERY ADDRESSES, PO BOXES & RESTRICTIONS

  • Items Over 45 lbs: Due to weight and size restrictions, winches and heavy recovery gear cannot be delivered to PO Boxes. A physical street address is required for these items to ensure successful delivery via UPS or FedEx.
  • Delivery Signatures: To help prevent redelivery delays, we generally do not require a signature upon delivery. We strongly recommend monitoring your tracking number so you can secure your items as soon as they are delivered.
  • Address Accuracy: Please ensure your shipping address is complete and accurate before placing your order. We are not responsible for delays or lost shipments caused by an incorrect address entered at checkout.

3. TRACKING & DELIVERY ISSUES

Once your order leaves our facility, delivery is managed by the freight carrier, typically UPS or FedEx.

  • Tracking Your Order: You will receive a shipping confirmation email containing your tracking number. You can use this tracking information to monitor the progress of your delivery.
  • Delivery Delays or Issues: For the fastest resolution regarding a delivery delay, please contact the carrier directly. The carrier has the most immediate access to the location and status of your package.
  • Unresolved Issues: If you are unable to resolve a delivery issue with the carrier and you purchased Carbon Offroad Shipping Protection at checkout, contact us at shipping@carbonoffroadusa.com.
  • If you declined Carbon Offroad Shipping Protection, you will need to initiate any applicable trace or claim directly with the carrier.

4. RESIDENTIAL DELIVERIES & DELIVERY AUTHORIZATION

  • Business Addresses: We recommend shipping to a commercial business address operating during normal business hours whenever possible to help ensure a secure and timely delivery.
  • Driver Release: For residential deliveries, if you are not home, the carrier will typically leave the package in a safe location at the driver's discretion. A signature is generally not required.
  • Redelivery Fees: If the carrier is unable to complete a delivery and a scheduled redelivery is required, any associated fees charged by the carrier must be settled before the item is redelivered.

5. BULKY ITEMS & SHIPPING QUOTES

  • Automated Shipping Quotes: While our shipping calculator is highly accurate, extremely bulky orders or orders being shipped to exceptionally remote US locations or territories may occasionally require manual review.
  • Re-Quote Policy: We reserve the right to re-quote shipping charges prior to dispatch if the actual carrier cost significantly exceeds the amount calculated at checkout. If this occurs, you will have the option to pay the difference or cancel the order for a full refund.

6. CARBON OFFROAD SHIPPING PROTECTION & CLAIMS

To help protect your order during delivery, Carbon Offroad offers optional Shipping Protection at checkout. If purchased, this protection covers eligible loss, theft, or transit damage in accordance with the terms below.

If You Purchase Carbon Offroad Shipping Protection

You can contact Carbon Offroad directly rather than managing the carrier claim process yourself. Subject to the requirements below, we may provide an expedited replacement or refund for an approved claim.

  • Damage Claims: Damage must be reported to us within 48 hours of delivery. Please provide clear photos or video of the damaged product and the exterior packaging.
  • Lost or Stolen Packages: If tracking shows “Delivered” but you have not received your package, a 5-day waiting period applies from the delivery scan date because carriers may occasionally scan heavy items before final delivery.
  • If the package has still not arrived after 5 days, we require a copy of a formal local police report, including the report number, before a replacement for a stolen package can be approved and dispatched.

If You Decline Carbon Offroad Shipping Protection

If Shipping Protection is explicitly removed or declined at checkout, you accept responsibility for the package once it leaves our facility. Carbon Offroad will not replace or refund an order that is lost, stolen, or damaged in transit under the Shipping Protection program. You will need to pursue any available claim directly with UPS or FedEx.

Shipping enquiries: shipping@carbonoffroadusa.com

CARBON OFFROAD SHIPPING PROTECTION POLICY
Effective Date: April 2026

Carbon Offroad Shipping Protection is an optional service available at checkout. By adding Shipping Protection to your order, eligible shipments are protected against loss, theft, or damage during transit.

Instead of waiting for a carrier investigation through UPS or FedEx, an approved Shipping Protection claim allows Carbon Offroad to manage the resolution directly with you.

7. WHAT SHIPPING PROTECTION COVERS

If you purchased Carbon Offroad Shipping Protection at checkout, your order is protected against the following eligible events:

  • Damage in Transit: Physical damage to the product caused by the carrier during shipment, such as a shipping carton being crushed and damaging the product inside.
  • Loss in Transit: The package is lost by the carrier and tracking has stalled or stopped updating.
  • Theft / Porch Piracy: The carrier marks the package as delivered, but the package is subsequently stolen from the delivery location.

8. WHAT SHIPPING PROTECTION DOES NOT COVER

Carbon Offroad Shipping Protection is limited to eligible transit-related issues. It does not cover:

  • Manufacturing Defects: If your package arrives without shipping damage but the product does not operate correctly, the issue is handled under our Warranty Policy rather than Shipping Protection.
  • Incorrect Addresses: Packages lost or misdelivered because an incorrect or incomplete shipping address was entered by the customer at checkout.
  • Carrier Delays: Shipping Protection does not guarantee delivery speeds. Delays caused by weather, peak holiday periods, or carrier logistics are not covered.
  • Customs or Duties Delays: Delays, holds, or other issues arising from international customs processing are not covered.
  • Change of Mind or Refused Delivery: If you refuse delivery, the order is not eligible for a fast-tracked Shipping Protection refund. The goods will instead be processed in accordance with our Return & Refund Policy, including any applicable restocking fees.
  • Unprotected Orders: If you explicitly removed or declined Shipping Protection at checkout, the Shipping Protection program does not apply. Any available loss or damage claim must be pursued directly with the freight carrier.

9. HOW TO FILE A SHIPPING PROTECTION CLAIM

To file a claim, email shipping@carbonoffroadusa.com with your order number and the required supporting evidence.

Damaged Packages

  • Timeframe: Damage must be reported within 48 hours of the carrier's delivery scan.
  • Required Evidence: You must provide clear photos or video of the damaged product and the exterior packaging, including the shipping label.
  • Please retain all damaged packaging until your claim has been resolved.

Packages Lost in Transit

  • Timeframe: The issue must be reported within 30 days of the last tracking update.
  • Required Evidence: We will verify the tracking history. Tracking must generally show no movement for at least 7 consecutive business days before a shipment is considered lost.

Stolen Packages Marked as Delivered

  • Waiting Period: A 5-day waiting period applies from the date the tracking is marked “Delivered,” as carriers may occasionally scan heavy items before final delivery.
  • Required Evidence: If 5 days have passed and the package has still not arrived, you must provide a copy of a local police report documenting the theft, including the report number.
  • We cannot dispatch a replacement for a stolen heavy or high-value item without this documentation.

10. RESOLUTION & REFUNDS

  • Replacement or Refund: Carbon Offroad reserves the right to determine the appropriate resolution for an approved Shipping Protection claim. This may be an expedited replacement of the affected items or a refund for the cost of the goods.
  • Shipping Protection Premium: The cost of the Shipping Protection service is non-refundable once your order has been dispatched, as the protection service has already commenced.

11. CONTACT US

For questions about shipping, delivery, or a Shipping Protection claim, contact:

Carbon Offroad USA
Email: shipping@carbonoffroadusa.com