Shipping & Returns
Carbon Winches Australia ship winches and soft shackles from Australian based warehouses.
Winches ship with TNT/Fedex Air Express with Tracking. Estimated delivery times to most USA locations will be between 5-10 business days from Dispatch.
Soft Shackles ship with Australia Post Regular International Parcel with Tracking. Estimated Delivery times to most USA locations will be between 7-14 days
PLEASE NOTE YOU ARE LIABLE FOR ANY IMPORT TAXES AND CHARGES THAT YOUR STATE, COUNTY OR TOWN HAS IN PLACE. CARBON WINCHES AUSTRALIA ARE NOT LIABLE FOR ANY IMPORT TAXES INCURRED BY THE PURCHASER. IT IS YOUR RESPONSIBILITY TO CHECK AND CONFIRM IMPORT DUTIES OR TAXES PRIOR TO PURCHASE.
We do not accept returns for change of mind. Choose carefully.
In the event that a winch needs to be returned we will advise a local US address to send the winch to. You will be responsible for shipping the winch to the US address. In the cases of tech support and warranty, generally we are able to diagnose and assess issues with winches remotely and do not require the winch to be sent back to us.
You can contact support on +61 1300 780 144 or firstname.lastname@example.org